CAPITAL POWER GLOBAL LTD.

Customer Service
Customer ServiceLocation:MakatiHiring: 1Experiences: 1 years
Responsibilities:
• Responsible for online service senior agents to track and handle their problems in a timely manner and provide the best solution; • Responsible for daily consultation, solving agency problems, and conducting effective agency management and maintenance; • Conduct online agent guidance to assist other departments in the execution of various activities; • Responsible for receiving online customer consultation, solving customer problems, recording customer needs, handing them over to the interface department, and following up on the progress of the requirements; • Responsible for receiving telephone customer consultation, solving customer problems, recording customer needs, handing them over to the interface department, and following up the progress of the requirements; • Responsible for collecting, collating, analyzing, and summarizing the agent data and online customer service data.
Requirements:
• College degree or above, customer service, sales related work experience for more than 1 year; • Proficiency in common office software such as Office (Word, Excel, PowerPoint must be proficient); • Highly loyal, loyal to the business, highly stable and ethical; • Good interpersonal communication skills (verbal, written) and excellent written skills; • Has good pressure resistance and can work in shifts
Customer Service